Refund policy
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Refund & Return Policy
Last updated: August 23, 2026
At NUVORA, we want you to be satisfied with your purchase. If something is not right, please contact us and we will do our best to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be in the same condition in which you received it.
- Be unused and in its original condition.
- Include any original packaging, when applicable.
- Be accompanied by proof of purchase or your order number.
To start a return, contact us at:
hello.contact.nuvora@gmail.com
Please do not send a product back before contacting us. Return instructions will be provided after your request has been reviewed.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at:
hello.contact.nuvora@gmail.com
Please include:
- Your order number.
- A description of the issue.
- Photos or videos showing the problem, when applicable.
If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Any return must be sent using the instructions provided by our support team.
NUVORA is not responsible for returned packages sent without prior authorization.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please note that banks and payment providers may require additional time to process and display the refund.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
hello.contact.nuvora@gmail.com
We will try to accommodate your request, but once an order has been processed or shipped, cancellation may no longer be possible.
Non-Returnable Items
We may be unable to accept:
- Products that have been significantly used or damaged after delivery.
- Items returned without prior authorization.
- Items returned outside the 30-day return period.
This does not affect any rights you may have in relation to damaged, defective, or incorrectly supplied products.
Contact Us
For questions regarding returns, refunds, or cancellations: